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Online Help

Frequenly Asked Questions CRC logo

Before you apply
Please read the guides appropriate to your operating system or browser and ensure everything is configured as required before you start your application.
Information needed for a successful application
Pre-requisites for Internet Explorer and Windows XP
Pre-requisites for Internet Explorer and Windows Vista
Pre-requisites for Internet Explorer and Windows 7
Pre-requisites for Firefox (any OS)
Installing the Trustis CA Chain (all OS)

Your web browser
Test that your web browser is compatible with a SimplySign certificate

Your Certificate
Test that your certificate is correctly installed

Certificate Management
To download the Trustis CA Chain click this link and save the the file.
How to back-up a Digital Certificate
How to restore a Digital Certificate from backup

If you are having problems retrieving your SimplySign certificate you should contact the Trustis helpdesk by using our web based support request.